Last updated: May 2026
Orionis ("we", "us") respects your privacy. This policy explains what personal data we collect when you use our site or apps, why we collect it, how we use it, who we share it with, and the choices you have.
Orionis provides this platform and is the controller responsible for the personal data described in this policy. You can reach our privacy team at support@orionisstay.com or through the contact form on orionisstay.com. We handle personal data in line with applicable data-protection law, including Nigeria's Data Protection Act, and, where it applies to you, the EU/UK General Data Protection Regulation.
We collect personal information you provide when creating an account, making bookings, or contacting support — including your name, email address, phone number, postal and billing address, payment details, and booking preferences. Where a booking, check-in, or verification requires it, we also collect identity documents you upload, such as a passport, national ID, or driving licence. We collect technical information automatically — IP address, device type, browser, and pages viewed — to keep the service secure and reliable.
Your information is used to process bookings, communicate confirmations, improve our services, send relevant offers (with your consent), prevent fraud, and comply with legal obligations.
Where data-protection law requires a legal basis, we process your data: to perform our contract with you (creating your account, taking payment, and delivering your booking); to comply with legal obligations (tax, accounting, anti-fraud, and consumer-protection rules); with your consent (marketing messages and non-essential cookies); and for our legitimate interests in operating, securing, and improving the platform, provided those interests are not overridden by your rights.
We contact you through email, SMS, mobile push notifications, and in-app messages. Service messages — booking confirmations, payment receipts, security alerts, and changes to your reservation — are necessary to provide the service and cannot be switched off while you hold an account, although you can disable push notifications on your device. Marketing messages, such as newsletters and promotional offers, are sent only where you have opted in, and you can withdraw consent at any time using the unsubscribe link in the message or by contacting support@orionisstay.com.
Orionis operates from Nigeria and serves guests and properties across West Africa and beyond. Some of our service providers — including payment, communications, hosting, and channel-distribution partners — may process your data in other countries whose laws differ from your own. Where we transfer personal data across borders, we rely on the safeguards required by applicable law (such as your consent, the necessity of the transfer to perform your booking, or contractual data-protection terms with the recipient) to keep your data protected.
We do not use automated decision-making or profiling that produces legal or similarly significant effects about you. Prices, availability, and cancellation terms are set by each property and its rules, not by automated decisions made about you individually.
If you submit a review, your rating and comments may be published publicly alongside your display name and stay details so other travellers can make informed choices. Reviews remain visible after publication, and if you later delete your account we anonymize the reviewer name rather than remove the published content. Please do not include sensitive personal information in a review.
We employ industry-standard encryption and security measures to protect your data. Payment information is processed through PCI-DSS compliant payment providers and is never stored on our servers.
You have the right to access, correct, port, or delete your personal data, restrict or object to certain processing, and withdraw consent at any time. You can exercise most of these rights directly through your account's data controls or by contacting support@orionisstay.com. You also have the right to lodge a complaint with your data-protection authority — in Nigeria, the Nigeria Data Protection Commission (NDPC) — if you believe we have not handled your data lawfully.
We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we anonymize your profile and keep transactional records (bookings, payments, invoices) for the period required by tax and consumer-protection law in your jurisdiction — typically up to seven years — then permanently delete them.
Orionis is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has shared data with us, contact support@orionisstay.com and we will delete it.
We may update this policy as our services or the law evolves. Material changes will be announced by email or in-app notice at least 14 days before they take effect.
Questions about your privacy?
Email our privacy team at support@orionisstay.com or use the contact form. We respond within 30 days.
Contact us